Business to Business Representative
Epic BDC Epic BDC Joplin, MO Joplin, MO Full-time Full-time From $14 an hour From $14 an hour 1 day ago 1 day ago 1 day ago Job description We work with the automotive industry.
We represent car dealerships from across the country, we also communicate with people via phone calls to help them schedule service appointments for their vehicles.
Responsibilities:
Follow communication scripts when handling different topics.
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
Qualifications:
Previous experience in a customer support role.
Track record of over-achieving quota.
Strong phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices.
Customer focus and adaptability to different personality types.
Ability to multitask, set priorities and manage time effectively.
High school degree.
Job Type:
Full-time Pay:
From $14.
00 per hour
Benefits:
Paid time off Experience level:
1 year Shift:
8 hour shift Day shift Evening shift Weekly day range:
Monday to Friday Work setting:
Call center In-person COVID-19 considerations:
We act responsibility within all protocols.
Ability to commute/relocate:
Joplin, MO 64801:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We represent car dealerships from across the country, we also communicate with people via phone calls to help them schedule service appointments for their vehicles.
Responsibilities:
Follow communication scripts when handling different topics.
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
Qualifications:
Previous experience in a customer support role.
Track record of over-achieving quota.
Strong phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices.
Customer focus and adaptability to different personality types.
Ability to multitask, set priorities and manage time effectively.
High school degree.
Job Type:
Full-time Pay:
From $14.
00 per hour
Benefits:
Paid time off Experience level:
1 year Shift:
8 hour shift Day shift Evening shift Weekly day range:
Monday to Friday Work setting:
Call center In-person COVID-19 considerations:
We act responsibility within all protocols.
Ability to commute/relocate:
Joplin, MO 64801:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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