Customer Service Manager (CSM)
AAMCO Transmissions and Total Car Care AAMCO Transmissions and Total Car Care Joplin, MO Joplin, MO Full-time Full-time $50,000 - $65,000 a year $50,000 - $65,000 a year 18 hours ago 18 hours ago 18 hours ago Join our team at AAMCO Transmissions and Total Car Care.
We are looking for an experienced Manager or someone willing to learn to join our team! An Customer Service Manager takes on many different roles as they manage the day-to-day operations including:
generating sales, communicating with customers, building client relationships, and managing the technical team.
MUST-HAVES:
Outgoing personality Able to manage technicians/mechanics MUST be professional with team and customers Able to multi-task Must be able to work Monday to Friday 8am to 5:
30pm Must be able to follow the AAMCO model Position
Responsibilities:
Perform a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close) Engage and consult incoming customers, both in-person and over the phone, to successfully generate and close sales Meet, greet, and recommend services to customers Manage technician workflow and the status of the customers vehicles' repairs Order parts and inventory Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product What We Offer:
Competitive compensation packages and incentive programs Ongoing training and field support Daytime work hours Growth opportunity Job Requirements:
Minimum of 3 years of sales experience Excellent closing skills on the phone and in-person Strong commitment to customer service and relationship building Ability to communicate and use interpersonal skills at a sustained high level Capable of multi-tasking and executing in a fast-paced environment Coachable, honest and goal-oriented team player Must have valid driver's license Job Type:
Full-time Pay:
$50,000.
00 - $65,000.
00 per year
Benefits:
Dental insurance Disability insurance Health insurance Life insurance Paid time off Paid training Schedule:
Day shift Monday to Friday Ability to commute/relocate:
Joplin, MO 64801:
Reliably commute or willing to relocate with an employer-provided relocation package (Required) Application Question(s):
Are you extremely confident in your ability to talk with potential customers and close the sale or set an appointment?
Experience:
Microsoft Office:
2 years (Required) Sales:
4 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are looking for an experienced Manager or someone willing to learn to join our team! An Customer Service Manager takes on many different roles as they manage the day-to-day operations including:
generating sales, communicating with customers, building client relationships, and managing the technical team.
MUST-HAVES:
Outgoing personality Able to manage technicians/mechanics MUST be professional with team and customers Able to multi-task Must be able to work Monday to Friday 8am to 5:
30pm Must be able to follow the AAMCO model Position
Responsibilities:
Perform a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close) Engage and consult incoming customers, both in-person and over the phone, to successfully generate and close sales Meet, greet, and recommend services to customers Manage technician workflow and the status of the customers vehicles' repairs Order parts and inventory Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product What We Offer:
Competitive compensation packages and incentive programs Ongoing training and field support Daytime work hours Growth opportunity Job Requirements:
Minimum of 3 years of sales experience Excellent closing skills on the phone and in-person Strong commitment to customer service and relationship building Ability to communicate and use interpersonal skills at a sustained high level Capable of multi-tasking and executing in a fast-paced environment Coachable, honest and goal-oriented team player Must have valid driver's license Job Type:
Full-time Pay:
$50,000.
00 - $65,000.
00 per year
Benefits:
Dental insurance Disability insurance Health insurance Life insurance Paid time off Paid training Schedule:
Day shift Monday to Friday Ability to commute/relocate:
Joplin, MO 64801:
Reliably commute or willing to relocate with an employer-provided relocation package (Required) Application Question(s):
Are you extremely confident in your ability to talk with potential customers and close the sale or set an appointment?
Experience:
Microsoft Office:
2 years (Required) Sales:
4 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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