Customer Service Representative
Joplin, MO Joplin, MO Full-time Full-time $16.
30 - $19.
63 an hour $16.
30 - $19.
63 an hour 11 days ago 11 days ago 11 days ago Customer Service Representative Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.
Purpose An opportunity to join a dynamic team driven to source, attract and engage diverse top talent across North America.
The Customer Service Representative is responsible for providing exceptional customer service to Liberty Utilities clients and customers accessing the company by telephone, electronic systems or coming in to Liberty Utilities locations.
The Customer Service Representative provides the first point of customer contact for all inbound and outbound customer support and must represent the company and our customer service philosophy with the utmost integrity.
This position will ensure that all clients are greeted in a warm and professional manner and that their needs are met.
The hours will be Monday - Friday from 9:
00am-6:
00pm.
Accountabilities Act as the first point of contact for all customers and visitors to the facility both in person and on the phone.
This includes answering and routing in-coming calls, providing general information, facilitating payments, processing applications for service and service disconnections, facilitating customer moves, additions and changes, and answer billing inquiries.
Balance payments accurately on a daily basis.
Communicate to field and office personnel regarding routine and emergency situations.
Provide ongoing communication to customers regarding the status of service requests Generate service orders for reconnection of service/check high usage.
Close out maintenance service orders and post readings on routine service orders.
Use best judgement in dealing with any customer's problem and take appropriate action to resolve the problem.
Escalate issues as required to provide customer satisfaction and prompt issue resolution.
Document customer feedback manually or online and refer to appropriate manager for follow-up.
Maintain a positive attitude when interacting with all customers, co-workers and company visitors.
Use tact and courtesy when dealing with difficult customers and referring customers to management if a problem cannot be resolved.
Use appropriate telephone etiquette when talking with customers.
Providing accurate information regarding our services and service guidelines.
Perform miscellaneous job related duties as assigned.
Perform duties in compliance with laws, regulations, company policies and procedures.
Adheres to Liberty Utilities security policies.
Education & Experience At least two years experiences in a related position Prior customer service experience is a must High school diploma or equivalent A professional and courteous telephone manner High level understanding of privacy and confidentiality related to position A good understanding of Customer Information Systems.
Experience with Cogsdale is an asset.
Experience dealing with difficult customers and successfully resolving customer issues and concerns with a positive attitude.
Excellent communication and interpersonal skills, able to be concise, clear and consistent.
Proficient with Microsoft Word and Excel Above average math skills Proficient keyboarding skills Detail oriented and able to function in a fast paced and changing environment Requires the ability to perform basic addition, subtraction, multiplication and division.
Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.
Works in an office environment.
Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.
Other duties maybe assigned Algonquin Power & Utilities Corp is a North American diversified generation, transmission and distribution utility with $10
billion of total assets.
(APUC) delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its regulated distribution and transmission businesses, and the pursuit of accretive acquisitions.
The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000
customers in the United States.
The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.
The generation business group (Liberty Power, formerly known as Algonquin Power) owns a portfolio of regulated and long term contracted North American based wind, solar, hydroelectric and thermal powered generating facilities representing more than 1.
5
GW of installed capacity.
Benefits Collaborative environment with a genuine flexible working policy Share purchase/match plan 401K Plan Free refreshments Top Talent Program Volunteer paid days off Employee Assistance Program Achievement fund Free parking, including free electrical charging We are focused on building a diverse and inclusive workforce.
If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.
Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.
We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
As part of our commitment, we work to ensure our application process is accessible to all candidates.
If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.
Job Type:
Full-time Pay:
$16.
30 - $19.
63 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Joplin, MO:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
30 - $19.
63 an hour $16.
30 - $19.
63 an hour 11 days ago 11 days ago 11 days ago Customer Service Representative Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.
Purpose An opportunity to join a dynamic team driven to source, attract and engage diverse top talent across North America.
The Customer Service Representative is responsible for providing exceptional customer service to Liberty Utilities clients and customers accessing the company by telephone, electronic systems or coming in to Liberty Utilities locations.
The Customer Service Representative provides the first point of customer contact for all inbound and outbound customer support and must represent the company and our customer service philosophy with the utmost integrity.
This position will ensure that all clients are greeted in a warm and professional manner and that their needs are met.
The hours will be Monday - Friday from 9:
00am-6:
00pm.
Accountabilities Act as the first point of contact for all customers and visitors to the facility both in person and on the phone.
This includes answering and routing in-coming calls, providing general information, facilitating payments, processing applications for service and service disconnections, facilitating customer moves, additions and changes, and answer billing inquiries.
Balance payments accurately on a daily basis.
Communicate to field and office personnel regarding routine and emergency situations.
Provide ongoing communication to customers regarding the status of service requests Generate service orders for reconnection of service/check high usage.
Close out maintenance service orders and post readings on routine service orders.
Use best judgement in dealing with any customer's problem and take appropriate action to resolve the problem.
Escalate issues as required to provide customer satisfaction and prompt issue resolution.
Document customer feedback manually or online and refer to appropriate manager for follow-up.
Maintain a positive attitude when interacting with all customers, co-workers and company visitors.
Use tact and courtesy when dealing with difficult customers and referring customers to management if a problem cannot be resolved.
Use appropriate telephone etiquette when talking with customers.
Providing accurate information regarding our services and service guidelines.
Perform miscellaneous job related duties as assigned.
Perform duties in compliance with laws, regulations, company policies and procedures.
Adheres to Liberty Utilities security policies.
Education & Experience At least two years experiences in a related position Prior customer service experience is a must High school diploma or equivalent A professional and courteous telephone manner High level understanding of privacy and confidentiality related to position A good understanding of Customer Information Systems.
Experience with Cogsdale is an asset.
Experience dealing with difficult customers and successfully resolving customer issues and concerns with a positive attitude.
Excellent communication and interpersonal skills, able to be concise, clear and consistent.
Proficient with Microsoft Word and Excel Above average math skills Proficient keyboarding skills Detail oriented and able to function in a fast paced and changing environment Requires the ability to perform basic addition, subtraction, multiplication and division.
Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.
Works in an office environment.
Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.
Other duties maybe assigned Algonquin Power & Utilities Corp is a North American diversified generation, transmission and distribution utility with $10
billion of total assets.
(APUC) delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its regulated distribution and transmission businesses, and the pursuit of accretive acquisitions.
The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000
customers in the United States.
The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.
The generation business group (Liberty Power, formerly known as Algonquin Power) owns a portfolio of regulated and long term contracted North American based wind, solar, hydroelectric and thermal powered generating facilities representing more than 1.
5
GW of installed capacity.
Benefits Collaborative environment with a genuine flexible working policy Share purchase/match plan 401K Plan Free refreshments Top Talent Program Volunteer paid days off Employee Assistance Program Achievement fund Free parking, including free electrical charging We are focused on building a diverse and inclusive workforce.
If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.
Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.
We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
As part of our commitment, we work to ensure our application process is accessible to all candidates.
If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.
Job Type:
Full-time Pay:
$16.
30 - $19.
63 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Joplin, MO:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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