Patient Access Representative

Company Name:
Mercy
High School/GED
The Patient Access Specialist is responsible for obtaining demographic, financial, and reimbursement information and entering that information in a timely and accurate manner in the EPIC system. This position requires extensive patient/family contact, physician and physician's office staff contact and interacts with all hospital departments. As such, this position requires excellent customer service skills. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Minimum Qualifications
/Education:/High school education or GED
/Experience:/Minimum of one year experience in either a physician or clinic office or customer service position involving extensive contact with the public.
/Licensure:/
/Certifications:/
/Other:/A Patient Access Specialist must be able to learn and become proficient with a variety of software programs including but not limited to EPIC system, internet insurance verification websites, Cadence Scheduling, and several different Excel databases. The Patient Access Specialist must also have an advanced understanding of EMTALA, HIPAA, and third-party payer regulations along with State and Federal laws pertaining to Medicare and Medicaid. The Patient Access Specialist must be available to work any shift as the department operates 24 hours per day, 7 days per week. Basic pc and/or data entry skills, general math and spelling skills, medical terminology and ability to count changes, balance a cash drawer and audit a daily cash journal. Demonstrates the ability to type 40 wpm and computer literate in a windows based environment. Ability to remain calm when working under pressure or when faced with upset or emotional customers. Ability to work without direct supervision.
Preferred Qualifications
/Education:/Some college preferred.
/Licensure:/
/Experience:/
/Certifications:/
EEO/AA/Minorities/Females/Disabled/Veterans
Patient Access Representative
Joplin- MO
549705

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