Customer Service Rep - Joplin
Customer Service Rep - Joplin 4200 East 32nd StreetJoplin, Missouri, 64804United States Business Details The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams.
The CSR receives and processes routine customer orders, inquiries, and/or customer issues related to orders.
The CSR maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management.
The Opportunity:
Provide pricing, inventory availability and production schedule information to customers Track warehouse inventories and update customers on order status Review customer credit information to ensure necessary credit is established for customer ordersTrack order activity and alert appropriate staff of any potential delivery problemsSuggest alternative products or services to meet customer needs when appropriate Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issuesRecord, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facilityQuickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolutionHow you will impact WestRock:
Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfactionCollaborate and negotiate viable solutions to maintain customer satisfaction while delivering on WestRock valuesPartner with Quality Manager to resolve routine customer issuesPartner with Pre-Pricing specialist to build customer specifications and review with production team to ensure efficient productionWhat you need to succeed:
High School diploma or G.
E.
D 3
years of customer service-related work experience in manufacturing environment or other industriesMicrosoft Office - Excel, Outlook, PowerPoint Order entry system experience (e.
g.
AS/400)Customer-oriented focus CommunicationCollaborationStrong problem-solving and organizational skills Growth and results orientedWhat we offer:
Corporate culture based on integrity, respect, accountability and excellenceComprehensive training with numerous learning and development opportunitiesAn attractive salary reflecting skills, competencies and potentialA career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce:
Minorities/Females/ Disabled/Veterans.
Salary:
$10.
89 - $15.
33.
Estimated Salary: $20 to $28 per hour based on qualifications.
The CSR receives and processes routine customer orders, inquiries, and/or customer issues related to orders.
The CSR maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management.
The Opportunity:
Provide pricing, inventory availability and production schedule information to customers Track warehouse inventories and update customers on order status Review customer credit information to ensure necessary credit is established for customer ordersTrack order activity and alert appropriate staff of any potential delivery problemsSuggest alternative products or services to meet customer needs when appropriate Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issuesRecord, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facilityQuickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolutionHow you will impact WestRock:
Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfactionCollaborate and negotiate viable solutions to maintain customer satisfaction while delivering on WestRock valuesPartner with Quality Manager to resolve routine customer issuesPartner with Pre-Pricing specialist to build customer specifications and review with production team to ensure efficient productionWhat you need to succeed:
High School diploma or G.
E.
D 3
years of customer service-related work experience in manufacturing environment or other industriesMicrosoft Office - Excel, Outlook, PowerPoint Order entry system experience (e.
g.
AS/400)Customer-oriented focus CommunicationCollaborationStrong problem-solving and organizational skills Growth and results orientedWhat we offer:
Corporate culture based on integrity, respect, accountability and excellenceComprehensive training with numerous learning and development opportunitiesAn attractive salary reflecting skills, competencies and potentialA career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce:
Minorities/Females/ Disabled/Veterans.
Salary:
$10.
89 - $15.
33.
Estimated Salary: $20 to $28 per hour based on qualifications.
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